Custom Box Design FAQ

I already have my box design. How do I design offline?

Simply enter the dimensions and other options for the box you want and click the "Download Die-line Template" button, which will prompt the download.

Once you have designed your template, just come back to the site and re-select your preferences. This time select "Upload Design Die-Line". You can complete your order and then send in your design.
We suggest using Adobe Illustrator and converting to a PDF.  If you use photoshop, you need to design in CMYK, 300 dpi, at 100% of the finished size. 

Also, don’t flatten the die-line into your graphics.

What are the design guidelines I should follow?

• Keep artwork at least 1/8” (.125”) from the blue cut lines to prevent art from being cut off from normal shifting during the production process.
• Keep artwork at least 1/8” (.125”) from the red fold lines to prevent artwork from unintentionally being on the crease from normal shifting during the production process.
• Colors are built as CMYK. Submitting colors as RGB could greatly affect the color of print during the conversion process.
• Files should be uploaded with 300 DPI or higher

Can I save my designs and finish them later?

Yes! Just Log In or Create an Account and save as many as you like. You can also revisit die-lines you’ve ordered in the past, if you want to reorder more.

How do I measure a box?

The industry standard measurements you see when ordering or customizing boxes are almost always for the inside. It will be displayed as L x W x D. Be sure to round up to the nearest 16th of an inch.

Can I print white ink on my box?

For corrugated boxes, we do not offer white ink. Our digital print supports the CMYK color spectrum.

What do the red and blue lines mean on the design template?

Blue lines represent the actual cut lines and red lines are the line fold/crease lines that allow the packaging to fold to form the package. Color will extend past the cut to be trimmed off to allow some movement when trimmed.

What are your color settings?

We print with cyan, magenta, yellow and black using the industry standard GRACoL® 2013 settings. We are a G7® certified printer.

I want to upload an image. What is the recommended DPI?

Recommended minimum final resolution for printing is between 225-300ppi. Resolution will be reduced by scaling the image up but improved by reducing the final size.

What types of material can I print on?

We offer three types of material to print on.

1. Kraft (Kraft/Kraft/Kraft): This natural brown corrugated cardboard is what most of us think of first when we imagine a box. This material provides an eco-conscious feel that holds dark colors well and provides a simple and modest aesthetic for any package. Kraft material also has the highest recycled content of any material making it the most eco-friendly. Colors printed on kraft material will appear a few shades darker.

2. Essential White (White/Kraft/White): Our essential white material is a cost-effective classic for custom branded box creation. This standard white board with a low shine offers a dependable canvas for showcasing any colors, logos, text or design elements.

3. Super White with Vivid Print (White/White/White): For a box that’s clearly built to impress, select Super White for your material and let our Vivid printers do the rest. This premium board feels smooth to the touch, looks lusciously glossy and provides photo-quality prints you.

E-Flute: E-Flute is ideal for high quality printing with a thickness of 1/16″. It is generally used for mailers and some specialty displays

B-Flute: B-Flute is a good alternative to E-flute when wanting to support heavier items. With a thickness of 1/8″ and shorter flutes, this type of box still provides a rigid, flat surface for printing.

Finishing: All our cartons are laminated for higher quality imprint, and to protect your packaging in transit. Our focus is on high quality with best in class production turnaround.

Are you using sustainable, recyclable material, and safe printing practices?

Yes. BeBoxing is committed to best practices utilizing as much recycled content as possible in our products.  Our printing practices are lean, and all our energy needs are met with a 2-Megawatt Solar Panel array on our roof!

Looking out for the environment is important to our clients as well as to our team. That’s why we’ve invested in equipment that makes use of odorless water-based inks, passes food-safety standards with zero UV-reactive chemicals and produces zero hazardous air pollutants.

The majority of our corrugated material options contain recycled content, to the highest degree allowed by the paper industry's standards. Kraft and Essential White corrugated cardboard both contain a majority of recycled material.

Our corrugate is sourced from a local corrugator whom we have been working with for many years. We also cut and print our boxes in house, and we exclusively use American made resources in our finished goods. By supporting American businesses that are local to our facility, we are simultaneously cutting down on our carbon footprint, therefore, making BeBoxing more of an eco-friendly option than most competitors who source materials overseas.

All of our unprinted box materials are recyclable.

Do you have a sample kit with the different paper types?

Coming soon! In the meantime, you can order a full color mockup sample with your design for $135 + free shipping!

What’s the standard turn time?

For most orders we ship from our USA warehouse in 7-10 business days - this does not include shipping transit time. After your order has shipped you will receive tracking information and can expect your boxes in 3-4 business days depending on proximity to our warehouse.

Do you outsource my order to someone else?

No! We are the manufacturer. We do the printing, cutting, and gluing in-house. We oversee your product from beginning to end. This helps us ensure the highest quality, fastest production, and most accurate reorders possible.

Can you drop ship or do fulfillment and Kitting?

Yes!  We have a large kitting team, and we can kit and do drop ships for you. Contact [email protected] to get more details and a quote. 

How can I track the status of my Order?

You will receive a confirmation email when your order is received. This is your notification that we have your order and are working on it.  Once your order ships you will then receive a shipment notification with detailed tracking.  This information will also be available to you in your BeBoxing account.

If we have any questions about your order, our customer service team will contact you to clarify.

Do you offer rush production?

We do. Please call or message us in our chat box and we’ll help you get it out ASAP.

We strongly recommend adding expedited shipping, so your order is not held up because of delays.

Is there a maximum order amount?

Nope! That said, for orders of more than 5000 units, give us a call at 973-826-0943. or ping our chat system on the bottom left and we’ll provide a custom ordering experience and quote.

Do you make Custom Inserts?

Yes, we do. You can email us at [email protected], use our online chat feature or call us at 973-826-0943 and we can talk to you more about it.

How can I get in touch with someone about my order?

We are here to help! You can email us at [email protected] or give us a call at 973-826-0943.

Do you have any discounts for large orders?

BeBoxing does offer discounts on larger orders. Reach out to us via email, our chat system, or give us a call at 973-826-0943 and a customer service rep can see what you qualify for and review shipping options to save money, including LTF freight options.

Is there a Set-Up Fee or any hidden costs?

No. BeBoxing does not have any set-up fees and the price you see on the product pages is the price you pay at checkout, with shipping costs based on order size.

How do I reorder more boxes?

If you are not already logged in, click the “Log In” button on the top right. Then, simply go to My Account and My Orders and hit Reorder.

My box wasn’t what I was expecting?

We’re sorry to hear you didn’t fully love your box, we do 100% custom work. If you have received a damaged or defective item, defective meaning it does not adhere to the dimensions or artwork submitted on our site or is not structurally sound, please contact our team directly. Notify us within 10 days of receipt of your order.

How do I reset my password?

You can reset or change your password by clicking the Log In button on the top right. Then just follow the instructions.

How will my boxes get to me?

We use UPS for all deliveries and ship all boxes flat, to secure the lowest shipping rates and better ensure safe transit.

How do I estimate shipping costs before placing an order?

Our Checkout page can help you do this. The most accurate way to estimate your order's shipping cost is to create a "mockup" order for the same quantity and box size as the boxes you plan to order (no need to worry about artwork for this!):

• Select your Box Style and set or select your box size
• Select or enter your order quantity
• Click "Checkout"
• On the checkout page, enter your full shipping address and a phone number (this can be fake for now)
• Click the "Get Delivery Options" button that appears. You'll see all of the shipping options available to your address for this order, along with shipping costs and transit times.
• These estimates are completely free and don't require entering any payment information.

Do you offer rush shipping?

We use UPS for our shipping partner, which has 2-day and 3-day shipping options.

Do you ship internationally?

Not right now.

Can you split an order and ship to different destinations?

Not yet. But we are working on it.  You will need to place separate orders for each address.

Where does my order ship from?

All our orders are printed by us at our facility in New Jersey

Will all my items ship together?

When you order multiple items, we note that your jobs are related, but cannot guarantee that they will be combined for shipping. Due to proof approvals and the manufacturing process, there is a possibility that they will enter production at different times and possibly even on different production lines. If you have any questions about shipping on your particular order, please message our Support team.

Also, your items might come in multiple boxes from UPS.

How do freight deliveries work?

If you are ordering a large quantity, we may ship your order via LTL freight instead of UPS. Feel free to reach out if you have any questions during your order process.

What does LTL freight mean?

This means that your flat, unassembled boxes will be stacked, wrapped, and strapped onto a 48" x 40" pallet instead of bundled and packed into cardboard parcels. With freight shipping, the box sheets are carefully stacked on the pallet, covered with a cardboard "cap", then wrapped in industry-standard plastic wrapping for protection. The shipping price you see on the checkout page does not include additional services, such as lift gate and inside delivery. Such services will be quoted on an as needed basis.

LTL Freight does not include guaranteed transit times, Inside Delivery, assistance with unpacking the pallet, or moving the pallet upstairs or in an elevator. If asked to provide any of these services at delivery, most freight drivers will say no. If any of these services are needed for your large quantity order, please reach out to our Support team before or shortly after placing your order.

How long does freight shipping take?

Freight travels by trucks on "day lanes" usually projected in 2-3 day ranges. For example, your order might be placed with a 1-3 day lane service, 2-4 day lane service, or a 5-8 day lane service. The days projected are business days and exclude weekends and holidays. As a result, we can provide only a rough estimate of the delivery date.

Can you ship to a PO Box?

Neither UPS nor LTL freight shippers will deliver to a PO Box. Please only use street addresses.

My box arrived damaged, what do I do?

If your boxes arrive damaged from shipping, we will gladly submit a claim with our shipping partner on your behalf. To do that we need the following:

• Photo of damaged outer packaging from all six sides of the packaging
• Photo of shipping label
• Photo of contents
• Description of shipping damage

The claims process could take anywhere from 7-10 business days at which time we can extend a refund of the approved claim amount or apply a refund to a future order.